Laura Ashley
Delivery

I ordered a Laura Ashley 2 seat sofa and a sofa bed from Laura Ashley and I received a call telling me the delivery date, a text message conforming delivery and I also called the day before delivery to confirm that the delivery was happening. All was OK and the delivery was scheduled for between 1 and 4 pm. After waiting 7 weeks for delivery the Laura Ashley delivery truck finally arrived. Low and behold the sofa bed was missing. I called Laura Ashley and they did not know why it was not on the truck. They seemed very defensive and non-appologetic, they said they would call me back, which they did not. I called towards the end of the day and still no news. I called the followig day and they said that the sofa bed was late getting into the depot and was not loaded onto the truck. I asked if it is in the depot now and they said it was. They said that they can get it delivered to me in 6 days! 6 days. I said if it is in the depot and you have trucks why do I have to wait 6 days to which they had no answer! Discusting service. Mistakes happen this is they way of the world but when a mistake happens a good company pulls out all the stops to rectify the situation. Making me wait another week with no reasonable excuse is not good enough.

Company: Laura Ashley
Country: United Kingdom
Region: United Kingdom

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