Laura Ashley
Sofa unacceptable quality

I bought 2 Hertford sofas = Dec. 2009 arrived, 2 weeks later fabric fading from pressure on seating. Fillers dont hold up. 3" gap behind lumbar region when usedf. 1 Quality Control Man comes, cushions lightweight - orders 2 more - 3 weeks wait. Fabric label on back of swatch is polyester, acrylic&viscose. Complained - 04/01/10, 26/01/10, no reply until sent NOTICE of intention to Small Claims in March. Then, Ms Watkins writes, fabric does this because chenille. What? where says that - nowhere. Swatches & samples only say content, online only 'woven stripe'. Then LA send FIRA inspector - he say 'sofa to specification' fabric chenille, will do this - no action needed - but orders replacement cushion with large flaw on - takes 3.5 mos. to arrive - shade difference, made larger. LA ignore many requests - always behind anwerphones. FIRA report given to Santander (who finance LA) - they agree with LA that sofa not faulty cant do any more.

Go to Financial Ombudsman - full report, all letters sent - takes 1 day adjudicator to conclude - furniture not faulty as FIRA report - tells spoke to LA and Santander. I asked why giving privilege of discussing matter with them and not me! Said not sure furniture was faulty - several photos sent. - still no go. Wrote again, said needs report from me. A report costs £300 FIRA ombudsman, £400 Assocn. furniture makers. LEAVE LAURA ASHLEY ALONE - THEY ARE RUTHLESS - last two years in new foreign ownership. flaunt english laws. Big financial backer taking over.

WE DONT STAND A CHANCE UNLESS U PAY FOR REPORT.

Company: Laura Ashley
Country: United Kingdom
Region: England
City: Taunton

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