Bensons for Beds
TERRIBLE customer service

I ordered and paid online for a mattress. Bensons very quickly took my money but didn't notify me there was a security issue. So I waited and waited for the invoice and finally called, not knowing there was a problem. When I finally got through and got that cleared up (they had no intention of calling to let me know there was an issue apparently), we arranged a delivery time. They said the mattress was coming in stock on the 21st, with delivery on the 26th, which I couldn't do so we agreed on the 27th. I rearranged meetings, and made sure I could be home all day. I was told that I'd get a text message 2 days before. SHOCK, no text message. BIGGER SHOCK, when I called to confirm, the woman put in the wrong date and they had me down for the 29th which I couldn't do. BIGGEST SHOCK, she lied through her teeth and claimed it was never the 27th. When I confronted them with dates and times of conversations, they then backed down and claimed it was 'a misunderstanding'.

NEVER BUY FROM THIS COMPANY. I won't have the mattress for at least another week, and they've gone to great pains to make this as difficult and unpleasant as possible.

Company: Bensons for Beds
Country: United Kingdom
Region: England
City: London

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