Comet
Very poor Service

Just to vent some air about the incredibly LOUSY repair service Comet is offering. We reported our nearly 2 month old 37'' LCD TV broken two weeks ago and an engineer arrived four days later stating that the entire screen needs to be replaced, a part (basically the entire TV) that has to be ordered. A repair date was set for the 27th of April. On the 24th we received a letter of cancellation of the appointment due the part not arriving on time. Since then I have called a few times only to hear more and more sad excuses about the part still not being there and them chasing it (Yeah right!). I am told by seriously uninterested call centre staff that they do not know when it will arrive and that they'll have to give it 28 days before I am entitled to get a replacement should the part not arrive.

Not that we can't live without a TV for a month (because, of course they do not offer appliances as replacement during the repair period!) but this is seriously the worst kind of customer service I ever experienced!

Company: Comet
Country: United Kingdom
Region: England

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