Comet
Atrocious service for fixing TV fault

Have had our Samsung television less than 3 years. Bought online, then on the 2nd April it just went off.

Looked online and spoke to Comet, paid them £125, and awaited a visit on the 5th April, they visited and told us the powerboard needed replaced. Part ordered and due for repair on 14th April. Right box, wrong part. Part re-ordered for repair on 21st April. Once again right box, wrong part. After a heated discussion, they agreed to have a look elsewhere for the part and would get it installed within 24 hours. Phone call at 1600, to say a part had been delivered but cant be fitted until 27th April. I asked if they had checked the part, and they said no, they would do that on Wednesday. I called the Comet helpline, who then got back in touch with the service dept to check the part, so at present I am waiting on a call back AGAIN!!..

I think they have a group of untrained chimpanzees working in services dept at Comet. Its absolutely rubbish.

Dont ever rely on Comet to fix your TV, you will be waiting a long, long time.

Company: Comet
Country: United Kingdom
Region: England

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