Comet
My repair hell with Comet

My Kenwood slimline dishwasher recently had a problem, only 2 years old we called a private engineer out who could fix the problem, a faulty circuit board but this part would be £160. I decided not to continue and began to search Comet online for a new one. I came across a advertisement for £99 repair & parts and gave them a ring.

The repair service team assured me that this was correct, I explained about the private engineer, £160 and gave the details of my Kenwood dishwasher..

two days later i was visited by a engineer from Comet whose first comments were pertaining to the fact that Comet do not sell Kenwood dishwashers and it would be difficult to get the parts.. And yes my circuit board had indeed failed and he would call it through to the repair service...

A few days later I called Comet who informed me that they were in fact unable to source parts for Kenwood dishwashers and therefore I had been refunded £50.

Obviously I queried what happened to my other £49 but that had been deducted for my call-out.. They have admitted that I should have never received that call out as they were never able to source my parts but I did see an engineer so they had to charge me for that.. So as far as I can see a lack of information in the repair call centre concerning what parts they can source and ey cannot has cost me £49.. But I have been assured that this would not happen again... Is it me or is that bordering on fraud

Company: Comet
Country: United Kingdom
Region: England

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