Easy Jet
Poor service

Following a flight with EasyJet on Fri 24th April to London Gatwick from Inverness, I have 2 issues to complain аbout:

First: I was travelling with my 8yr old son and on boarding the plane we had to sit away from each other as there was not two seats together.

I know you dont give out allocated seat numbers, but I feel that your Air Hostesses should have made sure or tried to enable that a young child is sat with one of there parents.

Second: On the flight an Air Hostess dropped the safety briefing stuff out of the over head locker onto a ladys head. The Air Hostess did not ask how she was and said to her " that couldnt have been that sore" she showed no remorse or empathy and didnt even apologies.

The Air Hostess involved went to do her safety talk and was laughing most of the way through this at the other staff at back of plane. How Unprofessional!!!

On departing the aircraft at London, the lady involved got of the plane and as soon as she left the Air Hostess started talking about her and said that she was a bit of a drama queen!!

We all like to moan about the general public but if she wanted to talk about the woman she should have waited until all the passengers had got of the plane.

I would hope that this staff member involved will at least get spoken to about her manner and immaturity, she is a poor advert for your company, and gives your airline a bad name.

Louise Mcallan

Company: Easy Jet
Country: United Kingdom
Region: Scotland
City: Inverness

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