Easy Jet
Terrible customer service

Easy Jet cancels flights and makes it technically impossible to re-book - they cancelled my flight 7th January Berlin to London Gatwick and told me that the flight to London Luton (same evening) was full

- I was not told about my right to book a hotel / taxi etc.

- The telephone number to the call centre was wrong

- Telephones provided to customers to re-book were not working

- The re-booking service on the Internet did not work and I could not rebook my flight for the next day (error message from Easy Jet). Staff told me there were no flights until Monday 11th January

- Staff at the airport told me that Easy Jet closed down the call centres

Company: Easy Jet
Country: United Kingdom
Region: United Kingdom

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