Swiss air
Theft from checked in baggage

I recently flew with Swiss Air long haul. On arrival at my destination airport I discovered that my bag had been broken into and my camera had been stolen.

The bag had been padlocked but the metal tags on the zip had been cut.

I reported this and was told that I would have to claim compensation from the airline.

I have had one email from Swiss Air stating that valuables inside of checked in baggage are not automatically insured. End of.

I have emailed them three times and sent three recorded delivery letters. They have not had the courtesy to reply to any of them.

I will not be using Swiss Air again.

Company: Swiss air
Country: United Kingdom
Region: United Kingdom

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