Swiss International Air Lines
Horrible Airline to Fly with

0 Star for Swiss. First & probably last flight I ever fly with Swiss Int. Stranded in Cairo Aiport during Volcanic Ashes chaos proved that Swiss Int doesn't really care about their passengers.

When I approached Swiss Int staff in Airport ground staff even refused to provide information on where I could get to the nearest hotel. I had no internet or phones with me and therefore I could not book any hotels for the first night. I spent my first night at the airport terminal. Only after the following day, I managed to arrange accommodation and transport to the hotel/airport vice versa on my own.

After 1.5 months trying to contact Swiss to get my reimbursement as stated in EU regulation 261, I was denied by their customer service Mr Juergen Poeppel. Saying it's not their fault, therefore they wont pay for my hotel. I reminded him several times that it's every passengers right to get care under regulation, and he just brushed it off. Then I never heard from them anymore. They totally ignored my claims!!!

The airline had refused to provide assistance since the day I was stranded in Cairo, shirk responsibilities to care for their passengers and now failed to address my concerns appropriately. I do feel very disappointed that a reputable airline like Swiss International Air line would go this low.

Company: Swiss International Air Lines
Country: United Kingdom
Region: United Kingdom

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