Swiss Airlines
Inproper behaviour by ground staff

I frequently travel by Swiss airways on 21/FEB from LONDON HEATHROW AIRPORT to BARCELONA by connecting flight from GENEVA... while accessing my baggage allowance..i was carrying my 1 baggage and 1 hand bag..the ground staff stop me to take my hand bad with me and said to me for pay the money for it... even though my checking laugage was not more then 14 kgs.. even she told me to remove my stuff from the hand bag and put it into check in baggage... even i transfer my all stuff from my hand bag and my hand bag was almost empty although she refuse me to take my Hand bag with me..and told me to pay for it... but i argueed with the head of department and finally they let me go with my hand bag. but i feel so bad with the behaviour of the ground staff with the passenger... so i have decided to take serious action with the ground staff speacially in HEATHROW AIRPORT with the SWISS AIRWAYS GROUND STAFF... and i will never ever like to travel with the SWISS AIR in future... i must suggest you to travel with any other airways much better then the SWISS AIRWAYS... thanks..

Company: Swiss Airlines
Country: United Kingdom
Region: England
City: London

  <     >