EasyJet
INTERNET BOOKING ERROR

I BOOKED ONLINE FLIGHTS FROM LIVERPOOL TO JERSEY FOR FRIDAY 23RD JULY - 26TH JULY AS OUR WEDDING DAY IS ON 24TH JULY. AS SOON AS I HAD CONFIRMATION TO PRINT OFF, I NOTICED IMMEDIATELY THAT AN ERROR HAD OCCURED & IT SAID THE OUTGOING FLIGHT WAS FRIDAY 16TH JULY. I E-MAILED STRAIGHT AWAY, AS THE PHONE LINES WERE CLOSED & THERE WAS AN ERROR ON THE SYSTEM, BUT A MESSAGE SAID NOT TO SEND A 2ND E-MAIL THEY WOULD E-MAIL BACK. NOT A WORD UNTIL4DAYS LATER, 4 E-MAILS LATER, 3 PHONE CALLS LATER AT A CHARGE OF £15 EXTRA & ANOTHER £150 ON TOP OF THE £300 ALREADY PAID. THEY WON'T ADMIT IT WAS THEIR ERROR, THEY HAVE NO POLICY FOR INVESTIGATING THEIR FAULTS OR EXCEPTIONAL CIRCUMSTANCES. I HAVE HAD TO PAY 5 LOTS OF £25 FOR CHANGING THE DATE & THE DIFFERENCE OF THE FLIGHT. AS MY CHILDREN ARE BOOKED ON THE FLIGHT & BASICALLY I HAVE NO CHOICE, BECAUSE IT IS MY WEDDING DAY.

THEY ARE NOT RESPONDING TO ANY OF MY E-MAILS, THEY DON'T CARE. OH & HOW STRANGE THEY IMMEDIATELY PUT THE FLIGHT PRICES UP AS SOON AS I TOLD THEM THAT ABOUT 60 FRIENDS & FAMILY WOULD BE BOOKING ON THAT FLIGHT. WHAT A COINCIDENCE!!! PLEASE BE CAREFUL WHEN BOOKING ON-LINE I THINK THEY ARE SCAMMING CUSTOMERS AND YOU CAN NEVER WIN. I WAS BREAKING MY HEART, BUT THEY JUST DON'T CARE.

Company: EasyJet
Country: United Kingdom
Region: United Kingdom

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