Play.com
No refund - this must be illegal

Returned 2 Blu-Ray items, value £17.99, to Play.com on 15 October using the returns procedure as stated on their website. No refund received so I queried with Play.com and was asked for a Recorded Delivery number which I could not give as the items had been returned via Royal Mail 2nd Class packet. Was told that refund would be made when the items received in the warehouse. However, even though returns authorisation numbers were obtained for each item, I was told that these numbers are NOT USED to trace the items when returned.

I queried why use return authorisation numbers and was told that returns are identified by the recorded delivery number.

No where on the Play.com site does it state that items must be returned via recorded delivery!

So beware when returning items to Play.com. I am out of pocket by £17.99 and this was the first time I have used them. Will not use them again and will continue to use HMV.com who I have had no problems with.

Company: Play.com
Country: United Kingdom
Region: England

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