Play.com
Fund transfers

In november i ordered two of the same item off play.com by accident. instead of just returning one for a refund, i stupidly decided to set up a play trade acount and sell the item myself. the item sold fairly quickly and i posted it via special delivery and entered all the tracking number etc on the play trade account as they ask you to.

i had to wait 14 days from setting up the account before transferring the funds so they can carry out " security checks ". i therefore waited the 14 days and after checking the royal mail website to confirm the item had been delivered i initiated the fund transfer.

play said the transfer would take 7-10 days to reach my account. after 14 days and still no money, i phoned their " customer services " and was told they had stopped the transfer as the customer had not left any feedback to confirm the item had been delivered.

i told them that it had as i had checked royal mails website and that they should do the same, but they insisted that no transfer would take place without feedback.

i promptly contacted the buyer who then left 100 percent feedback and i assumed that the transfer would now go through.

after another 10 days and still no money, i again phoned play and explained to someone different the story. i was put on hold for a long time and when he finally came back he said he was unable to get through to the play trade department but agreed that positive feedback had been left and so the transfer should go through without a problem. he suggested i e-mail them with an outline of what had happened and the tracking number for the item and i would recieve an answer within 24hours.

i promptly did this and did indeed recieve a reply saying that they could not answer by e-mail and that i should phone their friendly customer services team.

i did this and again spoke to someone completely different who i dont really think understood the whole story i was trying to relay. i was again put on hold for ages. he finally came back and said that he could not get through to the play trade department but there was no reason for the transfer not to go ahead and that he would speak to them later and for me to keep an eye on my account over the next 24-48 hours and that he would e-mail me within 24 hours if there was a problem.

five days later and i have just checked my bank account and surprise, surprise, no money!!! and no e-mail saying there is a problem either.

i have just phoned play again, spoke to someone completely different again who again couldnt get through to the play trade department but would try to get the funds transferred within the next few days and would e-mail me with the outcome from the play trade department.

this is now over a month since i originally started the transfer and they are still holding my money!!!

i am not holding out any hope of seeing yhe money in the next few days either.

i will never do business with play again and will tell all my friends the same and would urge anyone reading this to boycott them aswell.

play are fine all the time they are taking your money, but when something goes wrong there seems to be very litte recourse for complaint, just different excuses from different people all the time.

thanks for taking the time to read this

Company: Play.com
Country: United Kingdom
Region: United Kingdom

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