STA Travel
Deceptive Sales Practices

Hello,

The STA Travel Office at 52 Grosvenor Gardens in Victoria is misleading customers with their advertising. I was told by the customer service clerk that they had the "cheapest" deal on holidays. They also have many posters offering refunds for lower pricing. On this basis, I booked a holiday.

When I got home, out of curiousity, I searched and found a holiday with the same parameters I stipulated for £200 less.

STA Travel are saying that because it is for a different 3 star hotel, that they will not refund me the money. I said that I did not specifically ask for that hotel and that I was given false assurances. The manager told me that I should not have trusted anyone in the first place.

I think I deserve a full refund and an apology for having my time wasted. They have refused.

Company: STA Travel
Country: United Kingdom
Region: England
City: London

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