STA Travel
Fraud

I booked flights to India totaling 855 pounds. STA without my consent changed the original main flight i had booked for 600 pounds (with Kingfisher Airlines), to a flight for 350 pounds (with Air India). STA told me that the change in Itinerary was a flight reschedule but this was false - STA changed the booking to a completely different Air Company; the change was made without my permission/consent and what is more for a worse Airline on what would be the cheapest flight deal if I had booked it myself. I had to chase managers/staff over the phone for a day during which time I was repeatedly lied to with reference to changes in my booking (i.e. told flights had been canceled/rescheduled when they had not been); I asked several times for a full refund so I could go elsewhere, but was ignored. Finally, when I got through to the branch Manager STA had already changed the Itinerary and put the booking through; which must amount to fraud, as these changes were without my consent and are also 250 pounds short of the original flight value (as they re-arranged the flights with a cheaper company). STA did not refund my money and I refused to accept the revised itinerary they tried to force me to accept, and I refuse to accept their lies. I have missed a wedding in India for a close friend because of this; and I have had no positive feedback with reference to return of my money/compensation. This has all been very distressing and awful.

Company: STA Travel
Country: United Kingdom
Region: United Kingdom

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