STA Travel
Terrible Service And Poor Support When Stranded Abroad

Myself and four friends have recently returned from a round the world trip booked through STA Travel in Portsmouth. During the trip, STA Travel had failed to correctly book a flight for the four of us from New Zealand to Fiji. We had to seek accommodation for a few days, as it was a weekend and STA Travel were closed in the UK. Eventually we spoke to them on the phone and they charged us £244 each to rebook our flights, and advised us to make a written complaint to claim this money back.

We did complain, and after a lengthy process, where they admitted to the ticketing error, we were offered only 50% of our expenses (£163).

I then complained to ABTA, who took almost a month to get back to me, and then their response was to tell me that I could pay for their arbitration services.

We are already over £400 out of pocket each, and considering that they admitted to the error, I'm pretty gutted by their response. I can't believe a company can get away with this sort of thing.

Company: STA Travel
Country: United Kingdom
Region: United Kingdom

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