UK Soccerstore.com
Ordered football kit in July - "lost in post" twice and now won't answer e-mails

I ordered a kids football kit in July - when I chased it I was told it was "lost in transit" they offered to send another one and a free adult shirt but now in October - it is still missing. The only way to contact the company is by email - there is no phone number or address which means you can never talk to a human being!

Since the beginning of September they have stopped returning my emails - despite the online promise to always respond within 24 hours. I don't know how to proceed with my complaint as there are no contact details except the e-mail address! Can anyone advise who I complain to in this situation? I used paypal so will try them next.

Mrs m****
Bournemouth
United Kingdom

Company: UK Soccerstore.com
Country: United Kingdom
Region: United Kingdom

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