Kitchen Aid
Esspresso Machine

So, having purchased a top of the range Esspresso machine from Kitchen Aid, two months out of warrany, I am sat in my Kitchen, and thank god I was, when said machine started to smoke and burst into flames. This is not good, I thought, and contacted Kitchen Aid who promptly arranged for collection to 'service' the machine, with a normal 10 day window. Five Months later, having been informed that the machine was behond repair, having chased several times to be told 'awaiting parts from the US', I finally get the New machine.

This morning I plugged it in, added the water and sat back waiting for magic... Nothing. Lots of noise, whirring, clicking, spluttering, but... No water. It would appear that the during the manufacturing, some idiot must have forgotton to connect the hoses to the pumps. At least that is my assumption without opening the damed thing up.

So. Kitchen Aid. This has cost you:

- One new order for a mixer

- One new order for a grinder

- One new order for an ice cream machine

And... Money, as I fully intend to make sure that you pay for my waisted time.

This is the first ever time I have posted to such a BBS, and this only goes to show just how miffed I am with your rubbish products and services.

Company: Kitchen Aid
Country: United Kingdom
Region: United Kingdom

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