Sigma3
Cost/Customer Service

Sigma3 Kitchens in Cardiff - If you are buying a new kitchen & you have more money than sense these are the people to go to. The sales reps are pushy & give it the hard sell to sign a contract securing a 'discounted price' for a 10% down payment. Be warned, you will not get this 10% back if you have second thoughts, or you come to your senses & realise you are paying way over the odds. My wife fell for the sales trap, fancy show rooms, well spoken, quick talking salesman. Only after further investigations did she realise how much mark up Sigma is making on these kitchens. This was at a very early stage as well, Sigma had not ordered one single item as my wife was still undecided on which kitchen design to go for, but somehow the salesman had still managed to get her to sign over 10% deposit. The drawings they provide are very poor quality, they did not show an accurate description of what my wife wanted. Sigma took £1500 off me for some dodgy drawings. You can find exactly the same kitchen products elsewhere saving over 50%. We ended up going to Llandaff Laminates, who provided a thousand times better customer service, more honest & impartial, for the same kitchen on sale in Sigma, but for 50% less. The drawings they provided were far superior. Ok, Llandaff Laminates don't have the fancy showrooms, but if you can live with that & want to get a kitchen half the price, then please please!! avoid Sigma 3. All these kitchen providers get their products from exactly the same suppliers; Sigma just put a whacking mark up just for acting the middle man and having their so call 'designer name' applied to it. We asked for our deposit back, knowing full well they hadn't ordered any kitchen cabinets or units, but the smarmy Managers knew full well that we had seen through their pitch & mark up and wouldn't budge. So £1, 500 of hard earned money to Sigma for nothing. Although it gives me great satisfaction that even with this loss, with exactly the same kitchen model and top of the range Bosch appliances, we still saved 40% of what we would have ended up paying in Sigma. After further investigations, I have heard umpteen number of horror stories of Sigma fitting the kitchen, thank god I didn’t get that far. They had an advert out recently saying 'we aren't as expensive as you think', well, I got news for you Sigma, you are... very expensive. Give this lot a wide berth if you have any sense.

Company: Sigma3
Country: United Kingdom
Region: Wales
City: Cardiff
Site: www.sigma3.co.uk

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