Ebay
Customer services

I have an exemplary record as an Ebay (UK) seller until just recently when two buyers tried their best to defraud me by making false claims about goods they had bought. I complained to ebay customer services and their defamation department and even though they agreed that the two were in the wrong i.e. Paypal released funds that they had frozen at one buyers' behest as she tried to fraudulently claim that what she had received was not what had been advertised and the other had tried to renegotiate payment terms when he arrived to pick up a boat that he had bought and then took only what he wanted and left the rest - a total breach of their own policies - yet they have allowed the negative comments to remain. I have sent 9 emails with the defam form attached and also sent it to them via surface mail - they claim not to have received it. I sent proof of posting with yet another copy of the from and they removed the comments but have left the negative feedback - why? their alleged 'customer services department' are good for nothing, they have the worst performance level of any service I have ever encountered and they now have the temerity to reduce my seller status because of these two negative comments - even though I pay the same rate to list and their fees as everyone else. I would go to Trading Standards but they are just as bad and have no teeth - any suggestions?

Company: Ebay
Country: United Kingdom
Region: England

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