Hermes
Did not deliver, head office couldn't care less

How is it possible to lose a tracked parcel? I don't know and neither do Hermes, apparently. The tracking shows it was delivered on 24th December, but I was in all day and nobody called or left a card. I have spent around three hours - on an 0871 number, no less, which will cost me an absolute fortune! - to Hermes trying to locate my parcel. Each time the call centre operative has assured me they will chase it up and call me back but they never do. Two queries using the online contact form (31st december and 5th January) have gone completely unanswered. Attempts to contact the local courier have been made but they never answer their phone. My experience with Hermes and the abysmal customer service they have given has been so incredibly, willfully poor that I will be contacting trading standards and possibly a solicitor. Hell, if I could get it on Watchdog, I would - it really has been that bad, and this is simply not acceptable.

Oh and get this for a laugh - I have also tried to post this poor review on their site twice before and each time get an error message. Suspect? I think so. Just like my parcel having been tracked as far as the courier and then apparently disappearing in to thin air.

AVOID HERMES LIKE THE PLAGUE, and if you have to use them, don't ever expect your parcel to arrive or them to help you if it goes missing.

Company: Hermes
Country: United Kingdom
Region: United Kingdom

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