Hermes
Worst Courier Firm... Ever!

Hermes - I've used them almost 100 times this year to both send and receive packages. I won't be using them ever again and would advise everyone to give them a miss! This Is my experience of Hermes:

1) Very slow delivery! They state 3-5 days but frequently my customers would complain items took over 10 days to arrive!

2) They lose your items - Fair enough mistakes are made but when they lose them they really don't care. Don’t expect to see the item or even a full refund.

3) Their communication and customer service is dreadful. Seriously the worst i've received from a credible company.

4) It took Hermes 4 months to grant me a refund for an item they lost and they only paid half the value of the item as compensation.

5) It took almost 10 emails before I could finally submit a lost item form.

6) Their customer service agents frustrate you as they appear very poorly trained and completely unable to help with anything.

Ok so the service is comparatively cheap and as the saying goes, you get what you pay for... but in the case of Hermes actually you don't. What they advertise is a no nonsense, no frills, cheap carrier. What they actually are is a highly frustrating, highly problematic, slow, incompetant and unreliable carrier with abysmal customer service and no care for their customers or the items they carry.

I don't expect this business to last much longer, Its below amateurish and I advise you all to avoid like the plague!

I would be interested to hear if people have had similiar experiences? Or anyone that has had a positive experience please do let me know as I'm struggling to find any one who has a good word to say about Hermes!

Company: Hermes
Country: United Kingdom
Region: England

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