Hertz Rental Car
Sneak currency conversion charge

On 06/06, I had a rental car transaction of total of 611.66 GBP

charged to my visa card at Hertz Car Rental office at London’s Heathrow

Airport. While I was told orally of the total charge of certain amount in

GBP, the charge was actually sneakily converted to US dollars based on

a ridiculous exchange rate they set that includes a currency conversion

charge without even notifying me.

After I got home, I noticed that. Emailed Hertz. They denied any wrong

doing even though I explained to them that my Capital One visa card

does not even charge a foreign currency transaction fee and that I had no

incentive for the dynamic currency conversion. I asked them to show my

signature approval on the converted charge, they have no response.

Be very careful with Hertz if you use them abroad. They took advantage

of you while you are tired on travel with this unethical and illegal business

conduct. For me, I will avoid Hertz anywhere in the future.

Company: Hertz Rental Car
Country: United Kingdom
Region: United Kingdom

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