Hertz Car Rental
Charged for no ca

Tried to rent a car with Hertz for a day to attend a funeral. Prebooked online entered my partners name as driver and my credit card details as i don't drive and she doesn't have a credit card. That was the fatal mistake since in the terms and conditions it says the names have to be the same. Yet somehow eventhough they can't accept payment from a card in a different name, they have no problem taking the payment off the card all the same. Presumably using the incorrect name for the card. When we turned up to collect the car they refused to let us take one as the card was mine, the staff were rude and refused to help. I assumed that cause they could not accept the card to pay, that no charge could have been taken. But ofcourse the workings of this firm is a mystery that someone can pay for the car and yet not be allowed to pay for the car at the same time.

I find this practice disgusting, payments should not be accepted if the name is incorrect and if it is legal to still accept the payment it could be checked and hertz if that's their condition reject the reservation at that point. But no they deliberately allow the transaction and just put the condition in their terms and conditions, so they can still take the money. This is a disgusting shameful practice.

After finding I'd been charged complaining was an even worse experience. Customer relations are downright rude and even tried to threaten charging us more as a no show fee to cover there costs is more than our rental was. Do not use hertz they have no service standards and will try their best to charge you as much as possible in all circumstances.

Company: Hertz Car Rental
Country: United Kingdom
Region: England

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