Hertz Car Rental
Unethical charging of credit card

I hired a car from Hertz UK for two days. When I returned the car the agent looked at it, said it was OK and told me I could go.

Two months later Hertz charged my credit card for 220 euro.

I phoned them and asked why. They said they were charging me for damage I had caused to the car.

After my phone call they put internal record sheets in the post to me showing that some of the damage they had charged me for was already noted on the pre rental form.

For three months I tried to get clarification. In the end they referred me to the small print which says they can charge what they like.

They said my only choice was to refuse to pay the credit card payment in which case they would pursue me with a debt collection agency.

So the summarise the service Hertz offers:

They charge your card without giving you notice or warning

They don't tell you what they charge you for

They threaten you with debt collectors if you don't agree with them

I would advise people not to use Hertz unless they are willing to have their credit card abused.

Company: Hertz Car Rental
Country: United Kingdom
Region: United Kingdom

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