EuropCar
Refusal to rent

As a frequent Europcar renter, on collecting a pre-paid reservation made from France and in Euros with a French postal address I was refused collection as my driving license was issued in the UK and not France. On interrogation it appears that they run a credit check on the address on the driving license and as I am not resident in the UK, this did not work. When provided with documentation that is legally accepted as proof of residence in France it was refused and I was forced to go book elsewhere (Avis) at short notice and increased expense. I will be claiming for refund, expenses and damages and I am interested to hear if anyone else has had similar problems with Europcar or elsewhere.

Company: EuropCar
Country: United Kingdom
Region: United Kingdom

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