Alitalia
Overbooking

It seems Alitalia overbooks massively. We arrived in Rome for return flight flight home over an hour before the flight and found that we did not have a seat. The tickets had been relatively expensive - not a cheap rate. We were told that checkin started 3 hours before the flight - so it seems you need to turn up hours before checkin to be sure of a seat. We were then held until checkin closed before finding we had tickets - but we did not get upgraded to business so why did we have to wait for othereconomy passengers to arrive if we had full fare economy tickets - all very suspect. Avoid Alitalia if at all possible.

Company: Alitalia
Country: United Kingdom
Region: England

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