EuropCar
Toll Charges

I wish to know if anyone else has experienced late Car Hire Charges, over the past year i have regularly hired cars from Europcar, Stavanger Norway.

This i was very happy to do as they provided at the time a very good service to me, but over the festive session i have recieved 3 additional invoices from Europcar relating to additional toll charges, which has come up to 3-4 months after the car hire period.

When hiring a car in Norway, due to the number of tolls on the road i get Europcar automatically to activate the toll sensor on the car so as you pass the tolls the lights turn green thus the charge is automatically sent to the hire company registered against the number plate on the car.

Now all my Europcar final Invoice bills have come normally 10-15days after the car hire period, thus i have been invoicing my customer, but i find it very strange that i should be recieving invoices from Europcar some months after the hire periods.

Europcar's management reply is that they say it takes some months for them to recieve all the toll charges, and that i have no option but to pay.

Anyone have any advice, as its a bit embarrising having to go back to my customer now months after invoicing them asking for these charges to be paid, the 3 invoices only adds up to approx 800 nok but its the principle of the way they treat you isnt very customer friendly.

Company: EuropCar
Country: United Kingdom
Region: Scotland
City: Arbroath

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