EuropCar
Overcharging of UK residents

Europcar overcharge UK residents to rent cars in Spain!! DO NOT USE.

Excerpt below:

Dear Mr xxxxx,

As Jenny mentioned in her email below, the rates are different according on the "source market", meaning the resident country, even if the period, pickup and drop off points are the same.

Best regards,

Véronique

Europcar Web Service

&--Message d'origine&--

De: xxxxxxx [mailto: xxxx@xxxx.com] Envoyé : mercredi 15 juillet 2009 16:50 À : webmaster Objet: RE: Message subject: Rates / Reservations / Rental Policy Importance: Haute

Hi Jenny,

This really does not answer my question. This is the same car for the same period with the same pickup and drop off points. If this is a mistake on behalf of your website, you ARE losing business. I can guarantee it.

Once more, please check why the same product with the same electives in the same market costs USD372 to a US resident, but GBP461 to a British one.

Best regards,

xxxxxx

&--Original Message&--

From: webmaster@europcar.com [mailto: webmaster@europcar.com]

Sent: 15 July 15:37

To: xxxxxxxxxxxxx

Subject: RE: Message subject: Rates / Reservations / Rental Policy

Dear Customer,

Thank you for contacting us.

The rate differences you may observe depend on a various number of factors. These factors are influenced by the supply perspective on the "destination market", as well as the demand perspective on the "source market".

Seasonality (holiday periods in different source markets), promotions, local conditions on both source and destination markets are among the main factors which may influence the price quoted.

The Europcar reservation team remains at your disposal to answer your questions, and looks forward to organising your car rental arrangements in the near future.

Sincerely yours

Company: EuropCar
Country: United Kingdom
Region: United Kingdom

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