Avis
No service. Unsatisfactory follow up of complaint

We booked and paid for a rental car in Telford, UK for Friday 29th March. We arrived on time in freezing weather, to find the office closed. Numerous expensive phone calls to unhelpfull call centres, we were forced to spend 448 GBP (for 4 people) on 5 train journeys to get us to Edinburgh where we already had accommodation booked for that night. I reported this situation in London on 5th April. I have been to the local AVIS office in Strand, South Africa, I have emailed several times. Eventually on 24th April I received an email reply. A 35 euro voucher is available for this "confusion caused". I replied that this doesn't quite cut it for me. Another email 3 weeks later requested proof of the rail tickets purchased, which I sent the next day. It has now been short of another 3 weeks, and no acknowledgement or any follow up correspondence. How long does it take and with how much effort, to settle an issue with Avis?

Company: Avis
Country: United Kingdom
Region: United Kingdom
City: TELFORD

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