Virgin Media
Poor service

Dear Virgin Media; I have changed from Bt as I was led to believe you were the best. After having purchased one of you bundles for T.V. broadband and telephone I have had to complain three time. As I have only had you installed for the last 20 days thats an average coplaint of every six and a half days! The first time was on the 22.08.09 when you turned off my sports channels. As I pay £19.00 a month for all sports channels with unlimited viewing I cannot see why I was told I'd run out of credit to view. when i told your operater which bundle I had installed we were immediatley turned back on this took an average of four phone calls. Then my first bill was £14.00 more than it should have been this took an hour of phone calls before the error was rectified. Then on arriving home from work on the 29.o8.o9 I found I had no phone service after ringing you to complain using my pay as you go mobile to report the fault the call cost me almost £5.00 and I still had not been put through to an operater so I gave up till the following day. This poor service has left me frustrated and with very little faith in your company if I have to complain once more I shall be withdrawing my custom as I think you are in breach of your contract. yours Mrs Kim Smith. Contact E.mail kimsmith446@btinternet.com.

Company: Virgin Media
Country: United Kingdom
Region: United Kingdom

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