A STAR TRAVEL
WONT GIVE REFUND

I received a telephone call from A-star travel. I had entered a compeition to win a holiday to Orlando, this company phoned me and said that I wasnot succesful with the competition but because I had shown interest in Orlando they could give me a fabulous deal of $795.00 for 4 persons staying in a five star accommodation with options of a cruise, holiday to mexico or take the holiday as I wish in Orlando. I very foolishly was sweet talked into giving my credit card details over and was told that in about 30 days I would receive all the documentation. Only after 30 minutes I contacted A star travel and said that I had made a terrible mistake and that I couldnt afford to take this holiday and asked for my money back. I was told by a man calleed Edward that that wasnt the way that company worked and unfortunately I couldnt have a refund but they would exptend the offer for 2 years, when the vouchers arived they actually said that I had 30 days in which to cancel and get a refund but by the time I received them 37 days had elepsed. I have sent about 8 e-mails to them and they never respond exept with an e-mail saying someone will call you in 2 days which never happens. Im fed up with trying to get my money back, is there anyone who knows how to do this I would be very grateful if some one could help me. Lyn

Company: A STAR TRAVEL
Country: United Kingdom
Region: England

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