Alpha rooms
Customer Service

Worst company ever. I would advise anyone to avoid them like the plague. If there are no hitches, all well and good. But if anything goes wrong, from minor to major, well all I can say is GOOD LUCK. Their staff are rude, unhelpful, arrogant and continually quote terms and conditions at you whilst hiding behind a third party (which they ALWAYS use and blame).

I booked a hotel in Ibiza complete with shuttle service to get to it. I got to the hotel, only to be told I couldn't stay there because it was closing down mid holiday. As the shuttle had obviously not been informed either, it had gone. I then had to get to an alternative, slightly grubby, apartment block on foot in the early hours of the morning. I spent the rest of that night and the following one there, only to be told that was also closing and I would have to move - TO ANOTHER RESORT. I was not prepared to do this, as I wanted to stay in the resort I'd booked (strange that I am). I eventually got yet another room in the same resort. Alpha Rooms were unhelpful and couldn't have cared less about our inconvenience and offered 10% off the next booking! Not happy with that, but it was 'like it or lump it'.

Stupidly, I booked another place with them, thinking nothing could go wrong with this one and it was in the UK. I was given the option of either a) studio apartment b) double room apartment c) twin room apartment. I opted for the double room apartment as I didn't want a studio. I got there, with my confirmation only to be given a studio apartment. After much ado at the reception, I was advised that Alpha Rooms were at fault, as they'd taken a booking for the double but only booked a cheaper studio with the apartments. As they had nothing to offer us due to being fully booked, we had to accept it and report to Alpha Rooms on our return. Alpha rooms basically told us that our booking was correct and we got what we booked and paid for. They also said that the 'studio' was an upgrade from the double room booked. Although the apartment block themselves confirmed that the studio was the cheapest and the double and twin apartments were bigger and more expensive. So lies lies lies from Alpha Rooms once again. Do yourselves a favour and don't touch this company with a very long bargepole.

Company: Alpha rooms
Country: United Kingdom
Region: United Kingdom

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