Lion Resorts
Worst customer service I've ever experienced

Lion Resorts is one of the worst companies I have ever had to deal with. The staff were rude, patronising, unhelpful and completely ruined our holiday, which was our wedding and honeymoon. The Capital Coast Hotel and Spa itself was lovely, nice clean rooms with good facilities, although not the facilities Lion Resorts had promised us when we booked. We decided to get married in Cyprus and arranged for us and our 25 guests to stay in the hotel. From the moment we arrived, Lion Resorts treated us appallingly, refusing to help us with anything from carrying our luggage up flights of stairs (as there was no lift to the floor we were staying on and my finance has a bad back), to not giving us a list of the room numbers our guests would be staying in. We were there for a week before our guests were due to arrive, but unfortunately, due to the volcanic ash cloud, they never made it. We decided to move the wedding to later in the year and asked Lion Resorts if they could either move the booking for us or give us a full or partial refund, which we would use to rebook. They wouldn’t do either. One of our guests did make it to Cyprus and we asked if he could be put in the best of the rooms we had booked, but they would only give us the key to the small apartment he was booked into. So Lion Resorts refused to let us have the keys, despite the fact that we had booked and paid for all of the rooms ourselves and they also refused to refund us for the rooms they wouldn’t let us use. This seemed very unfair, and when we asked to speak to a Director they again refused, saying the Directors didn’t want to speak to us and had nothing more to say. Lion Resorts caused me so much pain and grief, far more than the ash cloud, at a time when a little bit of sympathy would have gone a long way.

Company: Lion Resorts
Country: United Kingdom
Region: United Kingdom

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