BAA
Rudeness

Travelling from Gatwick (North Terminal) to Palma on 31st December at approx. 10.30 a.m. I beeped going through security.

The woman started to frisk me and, looking at my footwear, barked "Boots off". I was a little taken aback and told her that they had a machine for checking footwear at Palma (just introduced). To which she replied "you're not in Palma now you're in Gatwick and if you wear 'Doc Martins' then you've got to expect to beep". Obviously this attitude was then starting to get my back up as I was only trying to make polite conversation and did not expect such sarcasm and being talked down to in such a way. I therefore replied that, if she remembered, there was a massive amount of snow in the U.K which obviously necessecitated such footwear. I tried once again to make a little converastion but she was having none of it and just said this attitude was necessary for security! I fail to see how this can help.

I have travelled through Gatwck many times and have never been treated in such a way and had previously had a similar experience checking in with EasyJet and got the same response about security. I appreciate that levels of security were heightened but this attitude is not necessary which was proved by the young man putting the hand luggage through the scanner who was efficient, polite and had a humorous quip along the way.

Your comments would be appreciated.

Lesley Gage

Company: BAA
Country: United Kingdom
Region: United Kingdom

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