Emirates Airlines
Lost Baggage - No communications

My parents have travelled from Manchester to Dubai and onto Sydney Australia without leaving the airport at dubai. They arrived in Sydney on Monday 11th January minus one of their bags. They have now been without their luggage for 3 days with no compensation having been given or any updates as to the whereabouts of their luggage and no definitive information regarding when they may get their bag back. It has been explained that there is essential medication in the luggage and yet there appears to still be no priority given to this. It has also been explained that their luggage may all have been pulled aside as my father was called to verify something about a diving oxygen tank at dubai airport during the layover. I have tried to call Dubai Emirates office but no-one picks up the phone! I am really concerned that there is no information, no apologies or communication regarding the tracking of the luggage which i am worried could impact my parents health due to the stress of it all and the missing medication. Please can someone help me??

Company: Emirates Airlines
Country: United Kingdom
Region: United Kingdom

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