Carphone Warehouse
Disconnection

Hi,

I have been having severe problems disconnecting my services with carphone warehouse.

I became their customer in Feb and just a month into the subscription, I realised I had been conned into a deal wherein I had signed up for a 12 month contract.

Upon enquiry about disconnection, I was told that I could not disconnect until the contract expired.

I patiently waited for the expiry date and to my dismay when I called them, I was told that my contract automatically was renewed, without even asking me (perhaps this was part of the contract, I still do not know).

This time, they convinced me to sign another contract, which I realised was another con job.

Now I really wanted to get out of this whole association with carphone. Upon requesting for disconnection, I was asked to write in a request and send by special delivery, which was received on 24 Dec.

There was no response to my request and subsequently when I called to discuss this, I was told Carphone never received such a request.

I delayed my payment so someone would act on this. Nothing happened. Someone from their finance department called up and asked for the bill to be paid threatening with legal action. I paid up and could not really do anything, as I was working abroad.

During another conversation, someone acknowledged receiving my disconnection request, but this time while I tried to record the confirmation/conversation, they disconnected the call.

Someone later gave me a PAC code which did not work with my new provider Vodafone.

I called up again and requested for disconnection and a PAC code. Now, it has been more than 6 months sonce my intial disconnection request and nothing has happened. I keep receiving huge bills every month.

Can someone help? I am planning to sue them asap.

thanks,

Ram

Company: Carphone Warehouse
Country: United Kingdom
Region: England
City: Ilford

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