Carphone Warehouse
Poor customer service

I have just spent over an hour with carphone warehouse on the phone...

I bought a Nokia c3-00 off the internet; due to the adverse weather I still haven’t received my phone five days later.

I went into their local shop and found that they had the same phone i had ordered, I asked them if I could have one instead because there is a delay in the delivery, the staff were awful and said no you will have to wait for the delivery.

Thats brought me back to my hour on the phone, they gave me two choices;

A) Cancel my order, the phone cost £70, only get back £60 and lose the £10 payg

B) Or buy the one from the shop, pay another £70 and wait for the delivery to be returned back to warehouse, then it could take after that 14 days for a refund.

Where is the customer service in that, they have said i should get it by Friday, that is 10 days later, i’m paying for the poor service from DHL, we have been getting bread and milk for the past three days and yet DHL are still not coping.

But at the end off the day i’m dealing with carphone warehouse not the delivery company, that is there problem, DON’T BUY ANYTHING FROM CARPHONE WAREHOUSE OVER THE INTERNET, ONCE THEY HAVE YOUR MONEY THEY DON’T HAVE TO PROVIED YOU WITH A SERVICE NO MATTER HOW BAD THINGS GET, THEY ALWAYS BLAME OTHER SERVICE’S..

Company: Carphone Warehouse
Country: United Kingdom
Region: England

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