Virgin Active
Contract

I have a similar issue to most people. Virgin Active mis-sold the contract to me. When I swoped to a Diamond Contract, they told me I could cancel after 12 months. When I signed the contract I didn't have my glasses with me and asked them manager to summerise the contract. He said I should be able to trust him as I had been a memeber for a long time. BIG MISTAKE.

A lot of the original trainers have left and recently the new members of staff have been makings comment relating to people over a certain age and I no longer feel comfortable in the gym so emailed to cancel the contract. They had no record of the email or follow-up letter, so I stopped the direct debted. They responsed to this.

I have called them and they said the matter will be transfered to their legal department.

Company: Virgin Active
Country: United Kingdom
Region: United Kingdom

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