HotPoint Washing Machine
Customer service

I bought a hotpont washing maching from them and reported it faulty within 24 hours. they first insisted it had to be repaired but after a heated argument they agreed to deliver a new one. the delivery drivers then ripped my kitchen flooring. this has been going on since march and its now june and we are only now getting an offer from their insurance company for the floor and they are saying we have to pay towards it as the floor wasnt new. i tried to get help from comets managing director but he coulnt care less and was told by a person in his office that as it had gone to the insurance company, they would not get involved further. this has been the most annying frustrating experience of my life and i wouldnt use this company again if my life depended on it. in the end, they damaged my floor so why the hell should i have to pay a single penny towards getting it replaced. we are not trying to rip them off. we even got someone round to inspect the floor and make out a full insurance quote to show we were being upfront. didnt make any difference.

if i can offer one piece of advice to anyone thinking of making a purchase... DONT USE COMET, THEY ARE USELESS AND COUNDT CARE LESS ABOUT THEIR CUSTOMERS

Company: HotPoint Washing Machine
Country: United Kingdom
Region: United Kingdom

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