Hotpoint/indesit
Customer service/engineer repai

I'VE HAD A LARDER FREEZER FROM HOTPOINT MODEL FZA84G FOR THREE YRS COST ALMOST £300. STOPPED FREEZING FOOD 5 WEEKS AGO NOW AND SINCE I TOOK OUT EXTENDED WARRANTY WITH DOMESTIC & GENERAL I THOUGHT ALL I GOT TO DO IS CALL THEM OUT.. HMMM THAT'S WHERE I WAS WRONG I WAS PROVIDED NUMBER FOR HOTPOINT/INDESIT REPAIR SERVICE AND THE FIRST TIME CALL ENGINEER ARRIVED HAS AGREED DEFROSTED BACK OF FREEZER THEN PUT IT BACK TOGETHER AND SAID IT WAS DONE ALLOW 48 HRS FOR FAN TO START CIRCULATING COLD AIR 48HRS LATER AND STILL NOT FREEZING SO CALLED OUT ENGINEER AGAIN ONLY THIS TIME FOR THE SLOT TO BE CANCELLED AND RE-ARRANGED THE 3RD TIME ENGINEER ARRIVED NOT MUCH COMMUNICATION ORDERED PARTS SO THAT PUT ME INTO WEEK 3 HAS EACH CALL TOOK ANOTHER WEEK BEFORE THEY CAN FIT YOU IN AT SAME TIME 4TH APPOINTMENT WAS MADE ONLY FOR INDESIT TO CANCEL THE SLOT THE MORNING THE ENGINEER WAS DUE TO CALL TAKING THE PISS OR WHAT?? I GOT TOLD THERE WASN'T A TRAINED ENGINEER ON DUTY!! YH CAN YOU BELIEVE IT?? 5TH APPOINTMENT WAS MADE ENGINEER PHONED IN SICK SO SLOT CANCELLED AGAIN!! CAN'T BELIEVE IT 5 WEEKS IN TOTAL WITHOUT A FREEZER AND A FAMILY TO FEED.. WHEN COMPLAINING TO DOMESTIC & GENERAL ALL THEY SAID YOU WILL HAVE TO WAIT TILL FRIDAY!! SO I WOULDN'T ADVISE ANYONE TO PURCHASE A POLICY FROM DOMESTIC & GENERAL COS THEY ONLY USE MANUFACTURERS AND REFUSED TO PROVIDE ANOTHER COMPANY FOR ME TO USE TO GET THE FREEZER REPAIRED QUICKER. FRIDAY CAME WHICH IS TODAY 12/11/10 WOW ENGINEER TURNED UP COME WITH KIT/PARTS ONLY TO OPEN THE KIT FOR IT NOT TO HAVE ENOUGH SEAL IN FOR HIM TO COMPLETE THE REPAIR SO I NOW HAVE TO WAIT UNTIL NEXT THURSDAY FOR THE PARTS AND ENGINEER TO CALL BACK!! DISGRACEFUL THEY DON'T PUT CUSTOMER SATISFACTION ANYWHERE I HAVE NOW ORDERED A NEW FREEZER THAT WILL BE HERE FOR TUESDAY AND CANCELLED MY POLICY WITH DOMESTIC & GENERAL AND I WILL NEVER PURCHASE ANOTHER HOTPOINT/INDESIT PRODUCT AGAIN AND I WOULDN'T RECOMMEND EITHER HOTPOINT/INDESIT OR DOMESTIC & GENERAL TO ANYONE!! I CAN'T BELIEVE IT HAS TAKEN THIS AMOUNT OF TIME AND THE ISSUE STILL REMAIN UNSOLVED!! I FILED COMPLAINT WITH DOMESTIC & GENERAL RECEIVED ONE CALL BACK RELATING TO COMPLAINT AND PROMISED ANOTHER AND STILL TO THIS DAY I WAIT FOR THE RETURNED PHONE CALL. EXTENDED WARRANTIES ARE A WASTE OF CASH KEEP YOUR MONEY AND IF THE PRODUCT BREAKS JUST REPLACE IT THAT'S MY ADVICE TO ANYONE READING THIS ARTICLE.

Company: Hotpoint/indesit
Country: United Kingdom
Region: England
City: BRIERLEY HILL

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