Laura Ashley
Time limit on credit Vouche

I missed the return deadline of 14days (indicated in VERY small print) for 4 sale items by a few hours. I was offered a credit voucher in exchange.

Luckily at my local store I was informed that it would expire after 28 days leaving very little time to spend over £100 worth of credit.

(Some customers have NOT been told about this very short time limit)

I refused the credit note and took my unwanted goods home. I managed to find an email for the CEO, emailed my complaint and eventually received a reply 6 days later.By doing this I did receive instructions to return to the store where I would receive a credit note with a limit of 18months! That is why I am posting here. If you experience a similar situation email this address Customer. Relations@lauraashley.com or lilian.tan@lauraashley.com and you may be able to resolve your problem. Ms Tan has left the company but it may get forwarded to Customer Relations. This company seem to make a satisfied customer hard to achieve. They still stick to the 28day credit limit often without informing customers. Once my credit note is spent I will take my custom elsewhere.

Company: Laura Ashley
Country: United Kingdom
Region: England
City: Yeovil

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