Steiff Teddy Bears
Poor customer service

With the new arival of my nephiew, I was very excited to order him his first Teddy Bear.

Well after I navagated the extreamly aquard web site at www,steifusa.com, my order was entered, however, there was no place to add a note so my nephiew would know who sent the bear.

I tried to call but was forwarded to a message line with no return call (2 hours have passed)

So I replied to the conformation email asking for a call.

Well, I still have not gotten a call, but I did receive the following email:

Hi John
An order you recently placed on our website has had its status changed.
The status of order #631657 is now Cancelled.

After finally getting my order in on their "odd" web site, I am reluctant to try it again. Guess I will go to look for an alternative.

Company: Steiff Teddy Bears
Country: United Kingdom
Region: Hertfordshire
City: Barnet
Address: The Old Barn Vale Farm Mays Lane Barnet EN5 2AQ
Phone: 02084577555
Site: www.steiffteddybears.co.uk

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