Global personals
Unfair cancellation terms by online dating agency

I believe that I have been unfairly deprived of R500 by an online dating agency, called Senior Dating [URL Removed] (aka Global Personals) posing a 'free sign-up' service online. On signing up, I discovered that it was impossible to evaluate the service, as access to member profiles and messaging was denied. After numerous prompts to 'upgrade', I innocently did so, going for their 'cheapest' option of R86/month for 6 mnths. To my surprise, they deducted the full amount for the 6 months in one go. After 24 hours of experimenting with the site, I realised my mistake. Poor profile matching with other members, endless spamming by system-generated messages, hordes of 'winking' alerts, and a host of unsuitable potential suitors. It was impossible to determine this without signing up to the full membership, so I feel tricked.

On attempting to back out of my membership, I was unable to delete my profile and was told that I had forfeited my monies for the full 6 months and no refund was due.

To me this runs foul of both the CPA & Electronic Communications & Transactions (ECT) Act of governing online transactions, where the consumer has a fair right to a cooling off period of 7 days

Company: Global personals
Country: United Kingdom
Region: United Kingdom
City: South African-based site

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