Halfords cycle repair crewe
No customer relations

I recently took my sons cycle in to Halfords crewe cheshire to be repaired as i am disabled now and am unable to fix it myself. The "KId " who served me was pleasant enough, he took my mobile no and said he would ring when the work was done. We waited for nearly 2weeks, then i had to go in and find out what was going on? I was met by 3 young lads laughing and joking for about 5 mins while i waited to be served, i was the only customer in the shop. Finaly after clearing my throat twice, i was greated with " Hey up Mate, What can i do you for? " I was not too impressed as i has never set eyes on this youth before in my life. I dont exactly look like a kid myself either! Im in my 40s. I asked ploitly about the state of repair of the cycle? He huffed and sighed as he thumped the keys on the computer. " Its ready do you want it now or what? " "I replied er yes if its not too much trouble" He left to a room at the rear and returned with the bike. He pushed a piece of paper at me " Heres the bill Mate" i looked at it it seemed to be reasonable enough at £21.98 "Ok" I said fine thanks. we wen tot the desk to pay and he thumped the poor keys again he then asked me for £29.97. I looked at him " pardon? " He said "its £29.97" How come? " I dunno i didnt fix the thing did I? I asked him to" find out for me or i would only pay the ammount on the bill" He wandered off and returned "Its for the brakes if ya not payin for em ill take em off now, its up to you Mate" I not impressed i asked to "see the manager" "He's busy and cant be disturbed" Fine give me the bill then." Alright mate don't get shirty with me it's not my fault" I paid and on the way out i asked at the downstairs desk to see the manager for cycle repairs, "he's on his break and not to be disturbed" I have never had such poor and blaitently bad customer care in any shop ever to date. If they insist on employing Childeren to work the counters at least use ones with more than one brain cell between them. I will follow up this as soon as i find the Hlafords complaints site.

Company: Halfords cycle repair crewe
Country: United Kingdom
Region: England
City: Crewe

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