Match.com
Unauthorised payments

Having subscribed for a 1 month subscription to match.com I was horrified to see that they had been continuing to take payments from my account without authorisation.

When I contacted them to get a refund for these unauthorised payments they told me that it was in the terms and conditions that payments would be taken until I had contacted them to cancel the subscription.

Longer term subscriptions are available at different rates, 1 month was the shortest period and was the most expensive. But it is clear that it is just for ONE MONTH, not an infinite subscription at that rate!

Having looked through the 6 pages of terms and conditions it is still very unclear and totally misleading.

I have consulted with trading standards and will be making furhter complaint, I have contacted the bank aswell to prevent further payments being taken.

Company: Match.com
Country: United Kingdom
Region: England
City: Plymouth

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