Match.com
Renewal without notification

Hi

I have emailed Match.com to ask them to stop sending me email so I should no longer be a member,

but emails still keep coming, in fact I am getting even more introductions than before.

Their conditions state that they can take another subscription in 6 months time UNLESS YOU CANCEL FIRST.

Ask yourself -

Is there a membership cancellation button on Match.com site? No

Is there a contact email on Match.com site? No

Do they ask you if you still wish to continue your membership No

Do they notify you that they are going to take another subscription No

What happens if you do not cancel your membership They charge another subscription

What should you do to stop this Change your credit card number

What happens when you ask them to stop sending emails Nothing

Would you find any Match.com complaints on Google Many &-nbsp;many about payments taken.

What does Consumer direct say?

With regards to the trader' failure to provide you with adequate notification of the renewal, you may be able to argue that this term is unfair under the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs), which protect consumers against unfair terms in contracts that you enter into with trader.

Load of other complaints

www.consumeraffairs.com/dating_services/match.html

http://ukconsumercomplaints.com/bycompany/matchcom-a1531.html

Company: Match.com
Country: United Kingdom
Region: England

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