Booking.com
Price Match

Booked an Hotel with Booking.com on a Saturday afternoon, found the same hotel cheaper on another web site. Which I booked with a view to cancel the Booking.com, but couldn't due to a non refundable booking, so had to cancel the cheaper one. Found out that Booking.com do a price match so sent e-mails to customer service along with a scanned copy of my booking and payment through the cheaper company to assist them with the refund. Received an email back from Booking.com saying that they can only give a price match when they are notified to investigate the price match, which as you guessed it when they got round to a price match the cheaper company had increased in costs, so sending them my booking receipt was a waste of time. I will not be booking with them again and also the company (Blue chip) which I work for will not be using them again. Regards Lynda

Company: Booking.com
Country: United Kingdom
Region: England

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