Jagex Ltd. / Runescape.com
Breach of Contract/Failure to Perform

Paid for a game subscription in order to play their online game. Due to technical difficulties, I am unable to play the game. Contacted customer service to request a refund. Staff denied refund, claiming that funds were taken in the scope of the agreement.

Bottom line: they took money but are not offering the product/service that I paid for. They are fully and entirely unable to provide the product/service because of technical difficulties that they have no means to correct. It is entirely unfair for them to claim that I am able to fix the problem when my attempts to do so have failed, and the time period for which I have paid to play is expiring all the while.

This is a breach of contact by way of their failure to perform, because I am not able to play the game at all. To refuse refund is unconsionable and borders on fraud. Just another case of big busienss bullying customers over small amounts that aren't worth the costs of litigation to recollect.

Company: Jagex Ltd. / Runescape.com
Country: United Kingdom
Region: England
City: Cambridge

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